The “Green” Industry
Well here it is another Friday evening with a week that has flown by and I am trying to eke out a blog entry. Most of us are usually at our desks by 6:15 to 6:30 in the morning, which allows us to talk to the crews and supervisors before they leave for their day and frankly it gives us a bit of a head start on the day. By 9 to 10 AM we are on the road visiting clients or meeting new potential clients until 5 to 7 PM. Then the trek home begins and usually an evening of preparing proposals or returning calls and e-mails. So why do we do this? Because it is what we do and who we are, well I suppose it is really more than that, it is because we believe in what we do.
We are determined to deliver a quality product to our clients at a reasonable cost, with an added value…….Wow, almost sounds like a mission statement! So what does that mean in real life situations? Our company CGreen named for the owner Charles Green (I know; now you think I am making this up, kind of a poetic license... No it is for real) has a dedication to quality, education, and delivery, set forth many years ago by…once again Mr. Green.
Let’s talk about education just for a moment. Our company through the sponsorship of its owner has had over 125 hours of continuing education for its staff in the past two years, on topics ranging from Irrigation and Drainage, to Fertilization, Weed Control, and Landscaping Principles. So we as a group could deliver to our clients the most up to date information available to the industry today. Many of our employees hold licenses and certifications which require continuing education credits over and above the in-house education.
Did you know that to become a licensed irrigator in the state of Texas, one must attend a state approved 40 hour class, sit for an 8 hour state board test and in the process shell out around a thousand dollars in fees…not to mention the 24 continuing education credits each renewal period. And that license is necessary to design, sell, and consult with people about their irrigation and irrigation systems…WOW!
Over the years Mr. Green has worked with, mentored, and tutored individuals that were seeking that license, he has paid for many to take the class and the necessary test…Why?…So we could deliver a quality product to our clients at a reasonable cost, with an added value. Our company through the sponsorship of Mr. Green has developed a policy of “Education that Pays” that gives monetary rewards to employees that have earned various “Green Industry” licenses and or certifications. That is just one example of CGreen’s commitment to quality. And it shows…daily.
Today I was completing a post project walk through with a new irrigation client. After the walk through I asked him why he chose us (another Mr. Green quality assurance technique).
He was direct and succinct, he said in this order:
· You took time with me and not only answered my question but asked good questions
· You made me feel that my project was important
· You actually took the time to measure my yard and look at the meter and take a pressure reading
· You actually drew an plan and showed me how it all works
· You made a commitment to train me in the proper usage of my system
· You worked with me………
Did I do this because I am a type A personality? No…this is how I was trained, mentored, encouraged, and I am expected to take care our clients in this manner…once again that focus on quality. That focus on quality is why we belong to local and regional professional organizations, why we volunteer to speak and work at local green industry educational events.
Many naysayers would say you just do that to charge more money………………..
We at CGreen say we do those things because…
We are That Much Different!
Ralph






















